Doing the basics brilliantly is a foundation from which organisations can achieve greatness. Doing the basics brilliantly comes from lots of little, almost insignificant things, done really well, done really well each and every day. We are talking about behaviour, the ingrained behaviour of all of our staff. Some of this behaviour can be established through sharing a vision, holding shared values, establishing a sense of purpose, clear frameworks & process along with understanding how they contribute to the organisation. Yet there is still a large amount of behaviour that can only be refined in a nuanced, ongoing, day by day, bit by bit approach, by those close to the people in question. Feedback enables us to bridge that gap and steer our people towards doing the basics brilliantly.
To achieve positive changes in behaviour feedback needs to come from a foundation of trust, delivered at the right time, in a private space. It is also crucial that it is delivered in a neutral way with a focus on behaviour instead of opinion. With many aspects of this skill required for it to be applied successful, lots of people struggle to provide effective feedback.The Feedback Dojo is proven to quickly develop the ability of participants to deliver effective feedback. That feedback leads to positive changes in behaviour in their peers, colleagues and direct reports.